Terms of service

Agreement and scope

These Terms of Service are between the user and VatioLibre, Inc., a Delaware corporation. They cover vatiolibre.com, vatioboard.com, related web applications and APIs, VatioLibre, subscriptions, optional cloud synchronization and associated support (collectively, the Services).

By creating an account, purchasing a subscription, connecting an integration or using the Services, a user agrees to these terms and to the Privacy Notice. If the user does not agree, the user must not use the affected Services.

Eligibility

A user must be at least 18 years old and legally able to enter a binding agreement. A person using the Services for an organization represents that the person has authority to bind that organization. The Services may not be used where prohibited by applicable law.

The Services

VatioLibre provides account, Tesla connection, order, vehicle, Tesla Fleet Telemetry, trip, energy, subscription and private cloud features, plus local-first browser tools for speed, GPS recording and replay, camera or speed alerts, acceleration timing, delivery checklists, drawing, energy estimates, media and other utilities. Supported local records can be synchronized through an explicit VatioLibre workflow.

Features can vary by device, browser, country, vehicle, account, subscription, permission, third-party service and beta status. VatioLibre may improve, replace, limit or discontinue features and will provide notice when required by law or a paid-service commitment.

Artificial intelligence use

VatioLibre may use artificial-intelligence-assisted tools internally to develop, operate, maintain, secure, support and communicate about the Services. Uses can include voice synthesis; coding and code review; written and visual content generation; translation; research; testing; analysis; automation; support; and other lawful product and business purposes. Audio, text, images, software or other materials may therefore be wholly or partly synthetic or AI-assisted.

AI-assisted output can be incomplete, inaccurate or inappropriate and should be evaluated in context. This disclosure does not by itself mean that an AI feature is offered directly to users or that user information is sent to an AI provider. Any processing of personal information remains governed by the Privacy Notice, and any user-facing AI feature must be described before it is introduced.

Accounts and security

Users must provide accurate account information, keep credentials and devices secure, and promptly report suspected unauthorized access. Users are responsible for activity under their accounts unless applicable law provides otherwise. VatioLibre may require identity, email or authorization verification.

Tesla connection and vehicle access

Tesla connection is optional and governed by permissions the user grants through Tesla. The user must be authorized to access each connected account and vehicle. VatioLibre stores tokens needed to maintain the connection and removes the stored Tesla token when the connection is disconnected.

VatioLibre is independently developed and operated. Tesla, Inc. does not provide or operate the VatioLibre Services and is not a party to these Terms. Access to Tesla products and services is governed by Tesla's terms and may change or be withdrawn.

Order information is not represented as coming entirely from the Tesla Fleet API, and availability or accuracy is not guaranteed.

Local data and cloud synchronization

VatioLibre driving tools store core application records on the current browser or device first. Clearing site data, browser resets or device loss can delete local information. The user is responsible for exporting or synchronizing records the user wants to preserve.

Cloud synchronization occurs only through supported signed-in flows. By choosing to synchronize or upload content, the user instructs VatioLibre to store and process that content for private account access, playback, export and related functionality. Subscription cancellation and data deletion are separate processes.

Data collection and privacy

The Services can collect and process account, profile, authentication and preference records; Tesla authorization, account, order, product, vehicle, VIN, eligibility, enrollment and command records; telemetry, precise location, routes, trips, speed, charging, climate and energy data; subscription and transaction metadata; communications; device, network, request, security and diagnostic records; cookies and approved aggregate metrics; and derived activity, route, energy, eligibility, abuse-prevention and diagnostic records.

Content a user creates or chooses to synchronize can include GPS or speed recordings, acceleration sessions, drawings, delivery-checklist entries, VIN captures, photos, notes, media and playlists. Core driving-tool records stored only in the browser are not received merely because a user opens a tool; supported records enter the cloud only through an intentional upload or synchronization flow.

Stripe directly processes complete payment-card credentials. VatioLibre receives the customer, subscription, plan, billing-period and transaction status needed to provide access and support. The Privacy Notice is the authoritative description of collection sources, purposes, disclosures, retention, choices and privacy rights.

Subscriptions, renewal and cancellation

Paid features are offered through Stripe Checkout at the price, billing interval, currency and taxes shown before purchase. Subscriptions renew automatically until canceled. Users can manage billing and cancel through the Stripe-hosted billing portal made available by VatioLibre.

Cancellation takes effect at the end of the current paid billing period unless law requires otherwise. Access continues through that period, subject to these terms. Payments are non-refundable and VatioLibre does not provide prorated refunds or credits for partial periods, except where required by law. Price or plan changes will receive advance notice when required.

License and intellectual property

Subject to these terms, VatioLibre grants the user a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. VatioLibre and its licensors retain all rights in the Services, software, branding, designs, documentation and other materials, excluding user content and third-party materials.

User content and feedback

Users retain ownership of content they create or upload. A user grants VatioLibre a limited worldwide license to host, copy, process, transmit, display and create technical derivatives of synchronized content only as needed to operate, secure and improve the requested Services. The user represents that the user has the necessary rights and that the content is lawful.

If a user voluntarily provides feedback, the user permits VatioLibre to use it without restriction or compensation, without identifying the user publicly unless separately authorized.

Acceptable use

• Do not violate law, third-party rights, Tesla terms or vehicle-owner permissions.
• Do not access another person's account, vehicle or content, or misrepresent identity or authorization.
• Do not interfere with security, probe or overload systems, bypass limits or subscriptions, introduce malicious code, scrape restricted data or reverse engineer except where law expressly permits.
• Do not use the Services to stalk, surveil, harm or endanger another person, or to create unlawful location or vehicle records.
• Do not upload illegal, infringing, deceptive or harmful content.

Driving and safety

Do not interact with the Services while driving when doing so is unsafe or unlawful. The driver remains responsible for controlling the vehicle, observing signs and conditions, obeying traffic law and using sound judgment.

Speed and camera alerts can be missing, stale or wrong. GPS and acceleration timing are informal and not certified. Routes and telemetry can contain gaps. Energy calculations are estimates and not utility-grade meters. Delivery checklists are organizational aids, not professional mechanical, legal or safety inspections. Vehicle commands should be used only when the user can confirm the vehicle and surroundings are safe.

Third-party services and data

The Services depend on Tesla, Stripe, browsers, device sensors, hosting, storage, email, maps, terrain, camera and charging-data sources and other providers governed by their own terms. VatioLibre does not control and cannot guarantee their continued availability, coverage, timing, accuracy, privacy or security.

Beta features and changes

Features labeled Beta, preview or experimental are provided for evaluation, may be incomplete and can change or be withdrawn. Users should not rely on them for emergencies, safety-critical decisions or the only copy of important information.

Suspension and termination

Users may stop using the Services, disconnect Tesla and cancel subscriptions at any time. VatioLibre may restrict or terminate access for material breach, unlawful or dangerous use, security risk, nonpayment, third-party loss of access, or discontinuation of a Service, with notice and an opportunity to cure when appropriate and legally required.

VatioLibre may suspend or terminate, in appropriate circumstances, accounts of users who repeatedly infringe copyrights or other intellectual-property rights.

Termination ends the license but does not itself require immediate deletion of every record. Accrued payment obligations and provisions that by nature should survive—including ownership, disclaimers, liability, indemnity and disputes—continue to apply.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VATIOLIBRE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, COMPLETE OR SECURE.

Nothing in these terms excludes warranties or consumer rights that cannot lawfully be excluded.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VATIOLIBRE AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, USE, GOODWILL OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT THE USER PAID VATIOLIBRE FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR USD $100.

These limits do not apply to liability that cannot be limited under applicable law.

Indemnification

To the extent permitted by law, a user agrees to defend, indemnify and hold VatioLibre and its personnel harmless from third-party claims arising from the user's unlawful use, violation of these terms, infringement of another person's rights, unauthorized vehicle or account access, or user content. VatioLibre will provide reasonable notice and allow the user to control the defense, subject to VatioLibre's right to participate and approve any settlement that imposes obligations on VatioLibre.

BINDING INDIVIDUAL ARBITRATION; CLASS-ACTION AND JURY-TRIAL WAIVER

PLEASE READ THIS SECTION CAREFULLY. FOR USERS IN THE UNITED STATES, IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION INSTEAD OF A COURT OR JURY TRIAL AND LIMITS HOW CLAIMS MAY BE BROUGHT. It applies mutually to disputes between a user and VatioLibre arising out of or relating to the Services, these terms, the Privacy Notice or the relationship between the parties, whether based in contract, statute, tort, fraud, misrepresentation or another legal theory and whether arising before or after acceptance.

Before starting arbitration, the claimant must send an individual written notice to legal@vatiolibre.com or to the Business Mailing Address published with these terms. The notice must identify the claimant and associated account email, explain the facts and legal basis of the dispute and state the requested relief. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Applicable limitation periods are tolled during that 30-day period. A legally required filing may be made sooner only when necessary to preserve a claim or urgent relief.

If the dispute is not resolved, it will be administered by the American Arbitration Association (AAA) under the Federal Arbitration Act and the AAA Consumer Arbitration Rules then in effect. If the AAA determines that the dispute is not a consumer dispute, its applicable Commercial Arbitration Rules will apply. If the AAA is unavailable and the parties cannot agree on a substitute, a court with authority will appoint a neutral provider. The arbitrator may award the same individual remedies a court could award, subject to these terms and applicable law, and judgment on the award may be entered in a court with jurisdiction.

ARBITRATION WILL PROCEED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION, AND AN ARBITRATOR MAY NOT COMBINE CLAIMS OR AWARD RELIEF FOR ANYONE OTHER THAN THE INDIVIDUAL CLAIMANT. When multiple coordinated individual demands satisfy the AAA definition of a mass arbitration, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule will govern while each claim remains individual.

A user may instead bring an eligible individual claim in small-claims court. Nothing limits a report to or remedy available from a government agency, a non-waivable statutory remedy, or public injunctive relief that applicable law requires a court to decide. Either party may seek temporary or emergency court relief needed to protect intellectual property, account security or systems while arbitration is pending. A claim that applicable law prohibits from being arbitrated may be brought in a court with authority.

Arbitration may proceed by documents, telephone or video when permitted by the applicable rules. Any required in-person consumer hearing will occur at a reasonably convenient location, ordinarily in the user's county of residence, unless the parties agree otherwise. Fees and costs will be allocated under the applicable AAA rules and law. VatioLibre will pay the business fees and any additional arbitration costs it is legally required to pay; fee shifting against a consumer is permitted only when authorized by applicable law and the arbitrator.

A user may opt out of this arbitration section by sending a signed written notice to legal@vatiolibre.com or to the Business Mailing Address within 30 days after first accepting it. The notice must provide the user's name, account email and an unambiguous statement that the user opts out of arbitration. Opting out does not affect access to the Services or the remaining terms. An opt-out applies only to the individual who timely submitted it.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES A JURY TRIAL FOR ANY DISPUTE THAT IS NOT ARBITRATED AND WAIVES PARTICIPATION IN CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE COURT PROCEEDINGS. Delaware law governs these terms without regard to conflict-of-law rules, but the Federal Arbitration Act governs this arbitration section. Opted-out and non-arbitrable disputes must be brought in the state or federal courts located in Delaware unless mandatory law permits or requires another forum.

If part of this section is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. If the prohibition on class or representative relief is unenforceable for a particular claim or remedy, that claim or remedy will be severed and decided by a court after all arbitrable individual claims are resolved; it will not proceed as class arbitration. Users retain mandatory rights that these terms cannot lawfully waive.

General terms, language and contact

VatioLibre may update these terms prospectively and will provide notice of material changes as required. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. The user may not assign these terms without consent; VatioLibre may assign them in connection with a reorganization, financing or transfer of the Services.

These terms, the Privacy Notice and any checkout terms form the agreement about the Services. The English version controls over the Spanish convenience translation to the extent permitted by local law.

Legal notices may be sent to legal@vatiolibre.com or to the Business Mailing Address shown below.